Replacement Discs
A BBC Worldwide statement.
6 February, 2004
A small number of customers apparently had some player compatibility issues with disc two of the Red Dwarf Series III DVD.
BBC Worldwide takes customer satisfaction very seriously and upon hearing of this problem immediately began investigating ways to resolve the issue.
We are pleased to announce that a solution has indeed been achieved and we are now able to issue replacement sets to people who have registered their problem with our helpline.
The BBC Worldwide helpline number is 0870 241 0624, and anyone experiencing playback issues with disc two should call the above number to register their complaint.
The helpline will then advise that you send them your complete DVD, including both discs and the box, to them and a replacement set will be issued upon receipt of the DVD.
Please have an address and phone number to hand as to where you wish the replacement set sent.
The helpline have been advised of the situation and are ready to take your calls in order to facilitate a speedy despatch of replacement discs.
You can also email for Region 2 technical support via dvd.support@bbc.co.uk.
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